It already happened
Every number we list
Call your bank first, using the number on your card. These are for everything after that.
Each number here was read on the organization’s own website on the date shown. Where we couldn’t confirm one, it isn’t listed, and the entry says where to find it.
Help right now
Your bank or card company
The number on the back of your card, on your statement, or inside the bank's app. Not a number from a text, an email, a pop-up, or a search ad.
National Elder Fraud Hotline
Fraud against anyone 60 or older, reported by them or by family. Free. Run by the U.S. Department of Justice.
- Hours
- Mon–Fri 10 a.m.–6 p.m. ET
- Languages
- English, Spanish, other languages available
- Checked
- on ovc.ojp.gov
AARP Fraud Watch Network Helpline
Anyone who spotted a scam, was targeted, or is helping someone who was. Free.
- Hours
- Mon–Fri 8 a.m.–8 p.m. ET
- Languages
- Translation available on the call
- Note
- Guidance and support. They don't investigate or recover money.
- Checked
- on aarp.org
988 Suicide & Crisis Lifeline
Anyone in emotional distress or crisis, including after a scam or a threat. Free and confidential.
- Hours
- 24/7
- Languages
- English, Spanish (press 2), interpretation in other languages
- Note
- Call or text 988, or chat at 988lifeline.org.
- Website
- 988lifeline.org
- Checked
- on 988lifeline.org
Take It Down (NCMEC)
Nude or sexual images of you taken before you were 18. Free, can be anonymous, and you don't send the images to anyone.
- Note
- Online only. Works on platforms that have agreed to take part.
- Checked
- on takeitdown.ncmec.org
StopNCII.org
Adults whose intimate images were shared or are being threatened. You must be 18 or older now and when the image was taken.
- Note
- Online only. Under 18: use Take It Down instead.
- Checked
- on stopncii.org
Report it
A report builds a record. Make the calls about the money first.
Federal Trade Commission (FTC) Consumer Response Center
Report a scam or fraud by phone if you can't use ReportFraud.ftc.gov.
- Languages
- Interpreters for many languages: press 3, 9 a.m.–5 p.m. ET
- Note
- Also written as 1-877-FTC-HELP.
- Checked
- on ftc.gov
ReportFraud.ftc.gov
The FTC's online report for scams, fraud, and bad business practices.
- Languages
- English; Spanish at ReporteFraude.ftc.gov
- Note
- Online form. To report by phone, call the FTC Consumer Response Center.
- Checked
- on ftc.gov
FBI Internet Crime Complaint Center (IC3)
Report online crime to the FBI: scams, fraud, extortion, crypto theft.
- Note
- Online only. IC3 will never contact you directly for information or money, and doesn't work with law firms or crypto services to recover funds.
- Checked
- on ic3.gov
Consumer Financial Protection Bureau (CFPB)
Complaints about a bank, card, payment app, or credit bureau, including one that won't help after fraud.
- Hours
- Mon–Fri 9 a.m.–6 p.m. ET, except federal holidays
- Note
- Online takes 7–10 minutes; by phone, 25–30. TTY: 855-729-2372.
- Checked
- on consumerfinance.gov
FBI field offices
Find your local FBI office.
- Note
- For online fraud, file with IC3 as well.
- Checked
- on ic3.gov
U.S. Postal Inspection Service
Mail fraud and mail theft, including cash or checks you mailed to a scammer.
- Note
- Mailed cash? Call right away. For a fee, USPS may be able to stop a package that hasn't been delivered.
- Checked
- on uspis.gov
Social Security Office of the Inspector General
Report calls, texts, emails, or letters pretending to be Social Security.
- Note
- Online forms only. No phone line is listed.
- Checked
- on oig.ssa.gov
Treasury Inspector General for Tax Administration (TIGTA) Hotline
Report calls, texts, or emails pretending to be the IRS.
NCMEC CyberTipline
Sexual exploitation of a child or teen under 18. Report online or by phone.
- Hours
- 24/7
- Note
- Run by the National Center for Missing & Exploited Children. Phone is 1-800-THE-LOST.
- Checked
- on report.cybertip.org
Identity, credit, and benefits
A credit freeze is free and has to be placed with each of the three bureaus. To check a call or letter from Social Security, the IRS, or Medicare, call them yourself at these numbers.
IdentityTheft.gov (FTC)
Someone used your name, Social Security number, or accounts. Builds a recovery plan and an FTC report.
- Languages
- English online; Spanish at RobodeIdentidad.gov; other languages by phone, press 3, 9 a.m.–5 p.m. ET
- Website
- identitytheft.gov
- Checked
- on consumer.ftc.gov
Identity Theft Resource Center (ITRC)
Free one-on-one help for victims of identity theft, scams, and fraud. Nonprofit.
- Note
- Phone, live chat, or text.
- Website
- idtheftcenter.org
- Checked
- on idtheftcenter.org
Experian credit freeze
Place or lift a credit freeze with Experian. Free.
- Note
- Also written as 1-888-EXPERIAN.
- Checked
- on experian.com
TransUnion credit freeze
Place or lift a credit freeze with TransUnion. Free.
- Note
- We couldn't confirm a phone number on TransUnion's own site, so we don't list one. Freeze online, or use the number shown on transunion.com.
- Checked
- on experian.com
Social Security Administration
Check whether a Social Security call or letter is real. Call this number yourself.
- Hours
- Mon–Fri 8 a.m.–7 p.m. local time
- Note
- Shorter waits in the morning and later in the week. TTY: 1-800-325-0778.
- Checked
- on ssa.gov
IRS
Check whether an IRS notice or letter is real, or ask about your tax account.
IRS identity verification
Tax-related identity theft, or the IRS asked you to verify your identity or return.
- Note
- Can't give refund status or other tax information.
- Checked
- on irs.gov
Medicare (1-800-MEDICARE)
People with Medicare: questions about your coverage or bills, and suspected Medicare fraud.
- Hours
- 24/7, except some federal holidays
- Note
- TTY: 1-877-486-2048.
- Website
- medicare.gov
- Checked
- on medicare.gov
Senior Medicare Patrol (SMP)
People on Medicare and their families: spotting and reporting Medicare fraud, errors, and billing you don't recognize.
- Checked
- on smpresource.org
Payment companies, gift cards, and investments
Call the company the money went through. Use the number here or inside its app, not one from a message or a search result.
Western Union Fraud Hotline
You sent money through Western Union because of a scam, or someone is asking you to.
- Languages
- Also Spanish, Haitian Creole, Chinese, French, Vietnamese
- Note
- Not toll-free. If the money hasn't been picked up yet, say so first. Once it's paid out, Western Union may not be able to refund it.
- Checked
- on westernunion.com
MoneyGram
You sent money through MoneyGram because of a scam.
- Languages
- English; Spanish line 1-800-955-7777
- Note
- If the transfer hasn't been received yet, ask them to cancel it.
- Checked
- on moneygram.com
PayPal Customer Service
Unauthorized PayPal payments, or a payment you were tricked into.
- Note
- You can also report it in PayPal's Resolution Center after you log in.
- Website
- paypal.com
- Checked
- on paypal.com
Venmo Support
Venmo payments and account access.
- Hours
- Every day 8 a.m.–8 p.m. CT
- Note
- In-app chat: Get Help, then Chat With Us, 8 a.m.–7:45 p.m. CT. Venmo debit card: the number on the back of the card.
- Checked
- on help.venmo.com
Cash App Support
Cash App payments and accounts.
- Hours
- Every day 8 a.m.–9:30 p.m. ET
- Note
- Cash App says this is its only support phone number. In the app: profile icon, then Support.
- Checked
- on cash.app
Zelle
Zelle runs through your bank's app. Report the payment to your own bank or credit union first; this line is for questions.
- Hours
- Every day 8 a.m.–10 p.m. ET, except Independence Day, Thanksgiving, Christmas, and New Year's Day
- Note
- Zelle says qualifying impostor scams may be eligible for reimbursement.
- Checked
- on zelle.com
Coinbase
Coinbase accounts and crypto sent from Coinbase.
- Note
- Use the support number inside the official Coinbase app. We couldn't confirm one on Coinbase's own site, so we don't list it.
- Checked
- on help.coinbase.com
Apple gift cards
You bought Apple, App Store, or iTunes gift cards for someone who turned out to be a scammer.
- Note
- Say "gift cards" when prompted.
- Checked
- on support.apple.com
Google Play gift cards
You bought Google Play gift cards for a scammer.
- Note
- Online report form only; Google lists no phone number for this. The person who was scammed has to file it.
- Checked
- on support.google.com
Amazon gift cards
You bought Amazon gift cards for a scammer.
- Note
- No phone number listed. Sign in at amazon.com, go to Customer Service, and ask for the Customer Protection Review team.
- Checked
- on amazon.com
Steam gift cards
You bought Steam gift cards or wallet codes for a scammer.
- Note
- We found no phone number on Steam's support site. Use help.steampowered.com.
- Checked
- on help.steampowered.com
eBay gift cards
You bought eBay gift cards for a scammer.
- Note
- No phone number listed. Contact eBay Customer Service through Help & Contact on ebay.com. Keep the card and the receipt.
- Checked
- on ebay.com
Best Buy gift cards
You bought Best Buy gift cards for a scammer.
- Note
- Best Buy replaces lost or stolen cards only with the original receipt. Main line: 1-888-BEST-BUY (1-888-237-8289).
- Checked
- on bestbuy.com
FINRA Securities Helpline for Seniors
Older investors with questions or worries about a brokerage account or an investment.
- Hours
- Mon–Fri 9 a.m.–5 p.m. ET
- Note
- Also written as 844-57-HELPS.
- Checked
- on finra.org
Phone carriers
Your phone suddenly shows no service, or you got a SIM-change notice you didn't ask for: call your carrier now.
AT&T wireless fraud
A change, order, or new service on your AT&T wireless account that you didn't approve.
- Note
- AT&T home internet or phone: 877-379-2319.
- Checked
- on att.com
Verizon
A SIM or device change on your Verizon account that you didn't make.
- Note
- From a Verizon phone, dial *611. Number moved to another carrier without your OK: 888-844-7095. Account taken over: 888-483-7200.
- Checked
- on verizon.com
T-Mobile Customer Care
T-Mobile customers.
- Hours
- Every day 4 a.m.–9 p.m. PT
- Note
- From a T-Mobile phone, dial 611.
- Checked
- on t-mobile.com
Forward spam texts to 7726 (SPAM)
Any mobile customer. Copy the spam text and forward it to 7726 so your carrier can block similar ones.
- Note
- A text, not a call.
- Checked
- on consumer.ftc.gov
Older adults, family, and victim support
Local help for older and disabled adults, and support for anyone hurt by a crime.
VictimConnect Resource Center
Victims of any crime in the U.S.: emotional support, information, and referrals to local help.
- Hours
- Call, text, or chat 24/7
- Note
- Also written as 1-855-4VICTIM.
- Checked
- on victimconnect.org
Eldercare Locator
Finds local services for older adults, including the agency that takes reports of elder financial exploitation.
- Note
- Call or text. Online chat on the website.
- Checked
- on eldercare.acl.gov
Adult Protective Services, by state
Report suspected abuse or financial exploitation of an older adult or an adult with a disability.
- Note
- Each state has its own number. Pick your state on this page.
- Checked
- on napsa-now.org
Sources
- U.S. Department of Justice, Office for Victims of Crime National Elder Fraud Hotline
- AARP Fraud Watch Network Helpline
- FTC Contact the Federal Trade Commission
- FTC What to know about identity theft
- FTC Credit freezes and fraud alerts
- Consumer Financial Protection Bureau Submit a complaint
- FBI Internet Crime Complaint Center
- Social Security Administration Call us
- IRS Identity theft guide for individuals
- Medicare.gov Talk to someone
- National Center for Missing & Exploited Children CyberTipline report
- FTC How to recognize and report spam text messages
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